The purpose of this document is to help outline the best method for getting technical assistance. The goal is to ensure that you receive the best quality service available, while also allowing both parties to be up to date on the issues at hand. We ask that you submit a support ticket via email for non-critical issues which do not need to be addressed with urgency. This will allow us to better service those users with issues that may be preventing them from completing any work at all.

These requests will be logged and a reference email sent to the user who opened the ticket. From there they will be handled by the first available support representative who becomes available, and details will be noted on the ticket.

Open a support ticket via Email

You may send an email to helpdesk@ntegrateit.com, please include your contact information and as many details as possible. Images are OK to submit.

Urgent Support Requests

Time-sensitive issues that require more immediate attention, please call the office (602) 457-4550. Please leave a message if neither answer and we may be on another call or a client site but will call you back ASAP.